Background

A highly motivated and self-directed Entrepreneur / IT / Technology professional, with an entrepreneurial spirit and a proven track record of success, seeks a position in the metro-Chicago area that leverages my progressive career experiences in trouble-shooting; repairing; deploying; installing and maintaining computer hardware and software components and networks and managing other IT related projects and initiatives.

Steam
https://steamcommunity.com/id/AntonOpic

AO GlitchMaster
https://youtube.com/channel/UCqRbcbUIOK7qjwjoigHZLbg

Tony Opic
https://youtube.com/c/TonyOpic

Facebook
https://facebook.com/tony.opic.1

Instagram
https://instagram.com/opictony

Linkedin
https://linkedin.com/in/anton-opic

Anton Opic
https://youtube.com/c/AntonOpic

Employment History

AntonOpic Sole Proprietor 2019 - Current
Self-Employed and working on a couple of projects.
64 bit Windows Applications + Video Game.
City-Racing is on Steam: https://store.steampowered.com/app/3821590/CityRacing/

POSITION DESIRED { DESKTOP ENGINEER LEVEL 3 }

One Day Of Work Includes But Not Lack Of :

Working with ticketing system
1. Assigning tickets to employee’s / Pulling tickets for myself
2. Closing tickets – explaining troubleshooting resolutions or updating the ticket if needed to order a piece of hardware or another department example: (needs to add employee to exchange server).
Meetings
3. Attending meetings (Daily or Weekly) to discuss the current project or daily issues / resolutions / fixes / progress / solutions.

Creating - Imaging Computers
4. Creating / Setting up image – packages / installations with SCCM, GHOST Software before deployment to the computers Which images include OS the operating system, System Drivers for the model of the computer (make sure the most up to date drivers are in the image that don’t conflict with any special / additional hardware installed separately on the computer), software Per: department that is licensed for them like visual studio by Microsoft, Adobe Suite Exact. Microsoft Office Suite is usually one of the standard software that all the company’s computers install that doesn’t come with the OS.

Trouble Shooting / Deploying Equipment & Contact Client
5. Back Up Clients Files - Hard Drive & Store Drive For About 3 Months Or Companies Policy – Requirements
6. Warranty – Client’s machine has a warranty then I have it serviced. If the warranty is out of date and they are not due for a new machine, then I will trouble shoot and fix any issues also upgrade the ram and hard drive and OS and restore all files and applications. Otherwise give the client a new machine if they are on the upgrade spreadsheet.
7. Remove all Old equipment
8. Deploy / Connect / Test to make sure everything is operating properly.
9. Assist or have instructions for the client on how to login to the network, email, intranet, messenger, company software
10. Have all the printers attached and test to make sure they work properly and the default printer is configured.
11. Make sure all the network mappings are there and accessible and the personal network folder is accessible and any network folder that the employee need to access.
12. Definitively Setup employee username, password, Security in Active Directory, Setup Exchange Server Email, updates. Also add the WorkStation to the Company’s Domain.

Update & Inform Clients With New Machine/Equipment
13. Make sure that the employee / user are completely and properly informed about the equipment and know to access all their folders and files and can perform their daily work.

Final Update Ticketing System
14. Place orders for equipment, supplies for the project and all the daily items needed. Finish logging – notes daily work done, issues/ fixes that we run into.

Barrister Global Services Network Inc 2025  Currently Working
Certifications Complete:
• Cabling
• Compucom - Fuji Printer
• Compucom- Fuji Kiosk Training
• National Service Alliance
• Xerox USDA Installation Guide
• Xerox USDA B81xx Customer Training Guide
• Xerox USDA C81xx Customer Training Guide
• Xerox - USDA Firmware
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A day’s work consists of, Everyday check Technician Portal, If there is a ticket assigned to myself, I read all the details about the problem ticket then travel to the location and perform the task, I make sure the customer is happy and that the issue is resolved.

NSC Global ( At Morton Salt ) Chicago, Illinois
Contract ( April 10,2015 – August 4,2019)
Position Held { Level 3 Field Service Engineer }
Daily responsibilities:
● Pull tickets in the ticket system such as (REMADY dell) or company ticketing system.
● Technical help over the phone or onsite.
● Imaging Laptops, Desktops, VA SCCM or Ghost software
● Installing and configuring any additional software/Hardware
● Deploying the equipment at the location office, cubical or shipping the equipment to the client.
● Configuring any other equipment Mobile Phones / IP Phones and activating if need to, the data jack in office or cubicle patching in the data cable to the proper switch.
● Return and wipe hardware such as hard drives and all the old equipment.

SmartSource Technical Staffing Solutions Chicago, Illinois
( July, 2013 – February 2015 ) Home depot / Best buy

SmartSource is an outsourcing company that provides employees with technical projects. Here are some of the projects that I have worked for through SmartSource.

Hardware Refresh - Includes swapping old computers, Printers for new ones. We also have to image them, Make sure they are functioning properly after image is complete. Also Repair, Fix, and Report any issues we ran into.

SmartPhones Installation - Includes installing hardware, Software, Configuring the phones for use for Home Depot stores located in Illinois. We had to install the Server, Antennas, and Communications Receiver and mount the rack for the phones. After all hardware is installed we would provision the phones and configure them so they functions properly for the company's work day.

Onsite Technician - Includes installing hardware, Software, Configuring
Personal Computers, Laptops, Printers to the customers needs. If they
Requested more Memory (RAM), Video Cards, Hard Drives, and CD - DVD ROMs, Imaging and finally configuring them after.

Lead Technician - My responsibilities were to make sure that the current projects are completed to the fullest or trouble shoot them until the project is complete. Make sure that all the equipment is installed by the employees, And that the replaced equipment is shipped back. At the end of the day I would input the data in the website ticket system, fill out Paperwork for the old equipment's so it gets shipped back to the
Companies. This was for the best buy stores around Chicago and other parts of Illinois. For this job we had to install, image, and make sure the applications were installed correctly and install any other programs that were not included in the image. This was for cash registers, kiosks, workstations, and printers/scanners.

WMS Williams Interactive Waukegan/Chicago, Illinois
( November 2012 - June 2013 )

WMS is a leading global innovator in the design, manufacture and distribution of electronic and digital gaming entertainment and gaming machines for the casino industry. The WMS core values of Passion, Integrity, Innovation, Quality and Respect create a deeply embedded Culture of Innovation that fuels the imagination and creativity of our development teams and drives innovation with a purpose.

Position: Help Desk Support Level 3
Onsite technician and worked on DTR- Desktop Re-deployment which Includes installing hardware, Software, Repairing, Imaging, Upgrading, Formatting, Partitioning desktops and laptops, servers and company cell phones.

We had to troubleshoot and repairing any issues the devices may have including ordering parts and installing or re-deploy new machines. After the device is fixed / upgraded we used dell's BMC remedy service management suite ticket system. I wrote scripts, 32/64 bit applications to help install programs, copy data remotely, automatically to improve and speed up the overall process of not just the DTR project but to also improve the operations at WMS.

I wrote technical documents and procedures from the beginning to end on how to complete the DTR procedure with ms office along with an application that automates the whole process of DTR. in visual studio 2010. I have updated old instructions to stay up to date with the current process it take's to complete the project. Assisted coworkers while in the field on how to - help complete the task we worked on, and wrote scripts for them to use to help them or connected remotely to assist my coworkers.

CDW Computer Discount Warehouse Vernon Hills Illinois
( May, 2010 – November, 2012 )

Position: Onsite Technician
Includes installing hardware, software and Configuring Personal
Computers, Laptops, Printers, Routers to the customers needs. If they requested more RAM, video cards, hard drives, DVD drives then Imaging and configuring them after to the customers wants. At CDW we would get orders well over one thousand devices in one order.

I was also the lead in running a special project, Clinique new Apple iPad skin diagnostic kiosk. I had employees construct the kiosk's and then we would install the hardware inside and configure the routers, IPads and zebra printers.

American Residential Care Inc. Schaumburg, Illinois
( April, 2008 – July, 2010 )

American Residential Care Inc. provides home and residential care services to individuals with disabilities. Each client participates in a customized care and developmental program with activities designed to foster community integration and quality companionship. The organization prides itself on operating safe, inclusive and highly structured environments that enable clients to lead productive and fulfilling lives.

Positions: IT Network Administrator / IT Coordinator
Responsible for all aspects of network configuration and management and the coordination of numerous IT related tasks and activities including purchasing/vendor negotiation, project management and over all IT/Technical support.
∙ Monitored the network to ensure operational efficiency and security; implemented performance tuning to increase network productivity; integrated hardware and software components; conducted back-ups and implemented a disaster recovery strategy for data and equipment.
∙ Created accounts for new users and granted access rights to folders, applications and other business objects as appropriate. Decommissioned network access for individuals no longer affiliated with the organization. Ensured that all network access was aligned with client privacy policies and regulations.
∙ Coordinated all IT equipment purchases including servers, laptops, PCs, printers/faxes, storage devices, applications software, telephony, cables, hosting fees, etc. Responsible for vendor negotiation, asset document and development of an equipment renewal strategy.
∙ Installed and configured office software applications for client
Management, accounting/finance and payroll. Installed patches and implemented application upgrades for these software components as necessary.
∙ Assigned and configured equipment for all new hires and trained them on how to use the equipment.
∙ Provided hardware, desktop and application support to all level of the organization’s employee base including assistance with issue resolution and equipment upgrades.
∙ Managed a project to improve the integration between the employee time recording and payroll applications. The initiative improved productivity by decreasing time recording errors and offering employees more flexible options for recording time spent with clients. The project decreased payroll processing costs and introduced added levels of application security and fraud prevention.
∙ Designed and maintained the organization’s internet and intranet websites and negotiated hosting fees and service level agreements.

Razor Sharp Inc. Chicago, Illinois
( May, 2005 – April 2008 )

Razor Sharp Inc. is a company that I founded in 2005 that grew out of my experiences with Micr Resource Management (see below). I saw an opportunity for more players within the Financial Data Processing Center software arena and set out to develop a software suite that would improve upon current industry automation. Due to lack of capital I was eventually forced to close the company in 2008 and I moved on to pursue other opportunities.

MICR Resource Management / Integrated Bank Technology
Chicago, Illinois ( July, 2000 – May, 2005 )

MICR Resource Management is an industry leading software development firm that provides customized financial software applications and professional services to community financial institutions located in the United States and Canada. The company’s name, “MICR”, refers to coding numbers and symbols that are located on the bottom left of a personal or business check.

Positions Held: Financial Transactions Processing Lead / IT Deployment Specialist Originally hired to work on the Nighttime
Operations Processing team where I was responsible for processing In clearings and other back-office transactions for a client financial institution. I exhibited a high-level of proficiency in executing these duties. I was then asked to join the Day Operations Processing team where I performed more complex transaction processing and clearing tasks. Over time I became interested in MICR’s image capture equipment and I became responsible for deploying and maintaining the image capture systems to client sites.
∙ Executed nightly downloaded of client financial data reflective of the client’s prior business day then keyed, sorted, balanced and processed these financial transactions. This work enabled inter-bank transaction processing that updated the client’s customer account information.
∙ Performed nightly back-ups of client financial records before transaction processing activities began and after transaction processing was complete.
∙ Promoted to Day Operations Processing and assigned more complex processing and financial auditing tasks including responsibility for processing NSF (non-sufficient funds) transactions. In this position I worked closely with client’s Customer Service personnel; maintained a positive, collaborative working environment.
∙ Developed and maintained the Standard Operating Procedures utilized by all MICR personnel assigned to this client location.
∙ Trained new employees on working with MICR hardware and software applications; the procedures associated with processing and balancing transactions and other specifics and nuances associated with the client.
∙ Deployed and installed MICR image capture systems, peripherals, and related hardware and software to multiple MICR client locations and trained employees on how to use the equipment if significant upgrades were being introduced to the client site.
∙ Diagnosed and repaired equipment at multiple client sites. Due to my prior role in the organization in which I was an end-user of the equipment, I was able to quickly resolve reported issues and optimize productivity.
Education
Stephen Tyng Mather High School

Soft Tech, CompTIA a+

Micro-Train Technologies, CCNA - Cisco Certified Network Associate

Activities & Interests
Avid computer enthusiast who enjoys working on free-lance application development activities and immersing myself in expanding my technical skill-set and proficiency. Also enjoy spending time with family and friends, weight training and swimming.

Software
I Use
● Visual Basic 6.0
● Visual Studio 2006-2013
● Microsoft Office 95 – 2014
● Microsoft Outlook ← 2014, 365
● Exchange Server 2013 And ←
● FrontPage
● Publisher
● MS Access
● Adobe Dream Weaver
● Eclipse For Android Development
● Auto Desk 3D Max
● Dark Basic Pro
Programming Languages
32/64 Bit
Visual Basic
C#
Dark Basic
VB Classic Web Client Side
HTML
VBScript
JavaScript
.NET Server Side
Active Server Pages
.NET
VB Classic

Operating Systems ● Windows 3.1
● Windows 95
● Windows 98 - SE
● Windows 2000 - Pro
● Windows XP 32/64 - Pro
● Windows Vista 32/64 - Pro - Ultimate - Enterprise
● Windows 7 32/64 - Pro - Ultimate - Enterprise
● Windows 8 32/64 - Pro - Ultimate – Enterprise
● Windows 10
● DOS - Disk Operating System
● Business Server 2008-2013
● (Some Experience OS X And Linux, Android)

Experience With
● Active Directory
● Outlook 98-2014, 365
● Exchange Server
● IIS - Internet Information System
● SCCM - Systems Center Configuration Manager
● BIOS Configuration
● WMI - Windows Management Instrumentation
● CLI - Command Line Interface
● Batch File And Scripting
● Backup DLT
● VM - Virtual Machine
● Imaging Computers, Creating Images, ZIP Files
● Norton Ghost - Norton Security / MacAfee Antivirus
● Symantec PC Anywhere - Endpoint Protection
● Dell BMC Remedy Service Management Suite
● Microsoft Remote Desktop